Common questions, straight answers.

We're the dispatch service of UA Local 27 — the plumbers union of Western Pennsylvania. Call one number, around the clock, and your job is sent to a UA Local 27 signatory contractor in your area: a real plumbing shop with a Pennsylvania license, full insurance, and a Pittsburgh-area address.

A signatory contractor is a plumbing shop that has signed a collective-bargaining agreement with UA Local 27. It means they only employ UA-trained union plumbers, they pay scale wages and benefits, and they're held to the union's standards for training, safety, and conduct. Every dispatch we send goes to a signatory.

Yes. The contractor dispatched to your home is a real, named local business — you'll know who they are before they arrive, you'll have their license and insurance on the invoice, and you can call them back directly for any follow-up.

Our target is dispatch within 15 minutes for emergency calls, 24/7. Actual arrival depends on where you are in Greater Pittsburgh and what the signatory shop's truck is doing — but we'll tell you the realistic ETA when we book the call, not after.

Yes. UA Local 27 signatory shops handle full commercial scopes — restaurants, offices, multi-unit residential, light industrial, backflow programs, and new construction. Call us the same way.

Every signatory in our network commits to fair, flat-rate pricing: a written quote before any work begins, and the price you approve is the price you pay. No clock-watching, no surprise line items.

Yes — every UA Local 27 journeyman holds a Pennsylvania plumbing license and works for a signatory contractor that carries general liability and workers' comp insurance. We can show proof on request.

If you're a UA Local 27 signatory shop in Greater Pittsburgh and you'd like to receive dispatched leads, see /become-a-signatory. We'll connect you with the program coordinator at the Local.